Preview build — Pull Request #46

Troubleshooting

Troubleshooting articles for Signature 365 server-side signature delivery, routing, and setup issues.

Enabling server-side injection in Signature 365

Enable server-side signatures after an initial client-side-only Signature 365 setup.

A signature is not applied to emails with large attachments

Why server-side signatures are skipped on emails with large attachments and the size limits involved.

Unable to contact the Signature 365 service when using the Add-in with an on-premise mailbox

Fix add-in connection errors when using Signature 365 with on-premises mailboxes.

Non-delivery report errors and solutions

Overview of Signature 365 server-side non-delivery report errors, linked fixes, and configuration-related causes.

Non-delivery report 550 5.1.8 Access denied, bad outbound sender

Fix 550 5.1.8 bad outbound sender errors when Signature 365 mail flow is misconfigured.

Non-delivery report 550 5.4.1 Recipient address rejected: Access denied

Resolve 550 5.4.1 recipient address rejected errors, especially for public folders routed through Signature 365.

Non-delivery report 550 5.7.1 Unable to relay this email

Fix 550 5.7.1 unable to relay errors caused by Signature 365 connector or certificate configuration.

Non-delivery report 552 5.3.4 Header size exceeds fixed maximum size

Troubleshoot 552 5.3.4 header size errors when oversized headers block Signature 365 mail processing.

Server-side injection - Digital Guardian Agent X-dg headers cause 552 5.3.4 error

Fix Digital Guardian x-dg headers causing 552 5.3.4 errors with Signature 365 server-side injection.

Signature 365 transport agent debug log file

Generate a detailed debug log for the Signature 365 Transport Agent.

Removing the Signature 365 Mailflow rule and Exchange Connectors

Remove Signature 365 mailflow rules and Exchange Online connectors in the correct order.