Troubleshooting
Enabling server-side injection in Signature 365
Enable server-side signatures after an initial client-side-only Signature 365 setup.
A signature is not applied to emails with large attachments
Why server-side signatures are skipped on emails with large attachments and the size limits involved.
Unable to contact the Signature 365 service when using the Add-in with an on-premise mailbox
Fix add-in connection errors when using Signature 365 with on-premises mailboxes.
Non-delivery report errors and solutions
Overview of Signature 365 server-side non-delivery report errors, linked fixes, and configuration-related causes.
Non-delivery report 550 5.1.8 Access denied, bad outbound sender
Fix 550 5.1.8 bad outbound sender errors when Signature 365 mail flow is misconfigured.
Non-delivery report 550 5.4.1 Recipient address rejected: Access denied
Resolve 550 5.4.1 recipient address rejected errors, especially for public folders routed through Signature 365.
Non-delivery report 550 5.7.1 Unable to relay this email
Fix 550 5.7.1 unable to relay errors caused by Signature 365 connector or certificate configuration.
Non-delivery report 552 5.3.4 Header size exceeds fixed maximum size
Troubleshoot 552 5.3.4 header size errors when oversized headers block Signature 365 mail processing.
Server-side injection - Digital Guardian Agent X-dg headers cause 552 5.3.4 error
Fix Digital Guardian x-dg headers causing 552 5.3.4 errors with Signature 365 server-side injection.
Signature 365 transport agent debug log file
Generate a detailed debug log for the Signature 365 Transport Agent.
Removing the Signature 365 Mailflow rule and Exchange Connectors
Remove Signature 365 mailflow rules and Exchange Online connectors in the correct order.
Using Signature 365 with read only access to Microsoft 365
Set up Signature 365 in read-only mode when you cannot create external connectors in Microsoft 365.
A signature is not applied to emails with large attachments
Why server-side signatures are skipped on emails with large attachments and the size limits involved.