Multi-factor recovery process
If the multi-factor device for your Signature 365 account is no longer available, Symprex must confirm the request before removing MFA from the account.
Understandably, we are unable to remove an MFA token from a user's admin account via a support ticket, as this is a typical method used by threat actors to gain access to an account.
Due to the ability of a compromised account to apply malicious changes to all emails leaving a company, we must confirm in person that any requests are legitimate.
Symprex will contact the company directly using our internal company information to contact the user requesting MFA removal from an account. Once the request has been confirmed, we will then remove the MFA device from the account.
Managing multiple tenants from the Signature 365 portal
Manage multiple Signature 365 tenants from one account by registering another tenant or accepting invitations.
Outlook add-in reports "The request has failed...."
Fix the Signature 365 Outlook add-in when signatures fail to load because Exchange web services is disabled.